Clear Rules for Cancelling Orders

An order may be eligible for cancellation when delivery has not started and one of the following conditions applies:

• The order is still marked as Pending.
• A Cancel button is available beside the order.
• Support confirms that the order has not yet been sent for processing.
• The selected service is unavailable and the order cannot be restarted or completed.

Digital Instagram services may begin automatically. Once delivery has started, the order may no longer be reversible.

• Orders marked as Processing, In progress, Completed or Partial.
• Orders where followers, likes, views or another service have already started arriving.
• Orders submitted with an incorrect username, profile link or content link.
• Orders affected because the account was made private, renamed, deleted or restricted.
• Duplicate or overlapping orders placed for the same link at the same time.
• Orders placed through the API after they have already been transmitted for processing.
• A change of mind after the service has started.

A delayed order is not automatically considered cancelled. Start times vary between services and should be checked in the service description before submitting a request.

• Wait until the stated start time has passed.
• Submit one support ticket with the correct order ID.
• Support may restart the order, update its status or cancel the unused portion.
• Do not place a second order for the same link while the first order is under review.

Repeated tickets do not speed up the review and may make the order history more difficult to investigate.

When a cancellation is approved, the unused amount is normally returned to the user's IGSMMPanel account balance. This balance can be used for another service.

• Any completed or delivered portion remains chargeable.
• A partial order receives credit only for the undelivered quantity.
• Panel balance is not automatically withdrawn to a card, bank account or cryptocurrency wallet.
• Payment reversals are handled separately under the applicable payment and refund rules.

A cancellation request is not a confirmation. The order is cancelled only when its dashboard status changes to Cancelled or support confirms the result.

Orders placed through the API follow the same cancellation rules as dashboard orders. Resellers are responsible for checking their client links, quantities and service selection before sending the request.

When the API provides a cancellation endpoint, approval still depends on the current order status and whether processing has already started.