This policy explains how our services work,
what users must check before ordering and how
delivery, refill, partial orders and service
changes are handled through our
Instagram SMM Panel
.
Read Before Ordering
Each service has its own limits,
link format and refill terms.
Delivery Is Estimated
Start time and speed may change
according to demand and availability.
Avoid Overlapping Orders
Wait for one order to finish before
ordering the same service again.
Refill Is Service Specific
Refill applies only when it is
stated in the service description.
01Use the Correct Link
Submit the exact public profile, post, reel or
story link requested by the service.
02Keep the Account Public
The target must remain visible until the order
has finished.
03Do Not Change the Target
Avoid changing usernames, deleting content or
editing links during delivery.
04Track the Order Status
Use the dashboard before submitting a support
request.
01
Before Placing an Order
Service names may appear similar, but quality,
speed, country targeting, refill coverage and
minimum quantities can be different. Read the
complete description before confirming payment.
Check the minimum and maximum quantity.
Confirm the required profile or content
link.
Review the estimated start time and speed.
Check whether the service includes refill,
cancellation or gradual delivery.
Confirm that the account and content are
public and accessible.
No Instagram Password Required
Standard orders require only a public
username or link. Never provide an
Instagram password or verification code.
02
Delivery and Order Status
Start times and delivery speeds are estimates,
not exact deadlines. They may change because of
demand, supplier capacity, Instagram updates or
the condition of the target account.
Pending
The order is waiting to enter the
delivery queue.
Processing
Delivery has started or the order has
been sent for processing.
Completed
The system has recorded the requested
quantity as delivered.
Partial
Part of the quantity was delivered and
the unused amount was credited.
Cancelled
The order stopped and its unused amount
returned to panel balance.
Refill
An eligible drop is being reviewed or
replaced.
03
Service Quality and Results
We deliver the type and quantity described in
the selected service. A followers or engagement
service does not guarantee organic interaction,
sales, reach, ranking or future account growth.
Audience activity can vary between service
categories.
Profile photos, names and account activity
are not guaranteed unless specifically
stated.
Instagram may remove, review or change
accounts and engagement independently.
Results depend partly on the target account,
content, audience and Instagram systems.
Promotional Support
Panel services should support a wider
content strategy rather than replace
useful content and genuine interaction.
04
Refill and Retention
Refill is available only when the service
description includes a refill period. Services
marked without refill do not receive replacement
after delivery.
The refill request must be submitted within
the stated coverage period.
The current count must normally remain above
the original starting count.
The account and target content must remain
public and unchanged.
No overlapping order should be active for
the same target.
Refill replaces eligible drops only and does
not provide permanent retention.
05
Incorrect and Overlapping Orders
Users are responsible for checking the service,
link and quantity before submitting an order.
Incorrect information can prevent delivery and
may make cancellation or credit unavailable.
Do not submit private, deleted or restricted
targets.
Do not change a username or remove content
while delivery is active.
Do not place multiple orders for the same
service and link at the same time.
Wait for the first order to finish before
submitting another order for the same target.
Overlapping Orders Cannot Be Measured
When several providers deliver to the
same link, it may be impossible to
identify which order produced each
result.
06
Partial, Cancelled and Unavailable Services
If a service cannot complete the full quantity,
the order may be marked Partial or Cancelled.
The unused amount is normally returned to the
user's IGSMMPanel balance.
The delivered portion remains chargeable.
Credit applies only to the undelivered
portion.
Panel credit can be used for another
available service.
Started orders cannot always be cancelled
manually.
Service prices and availability may change
without affecting completed orders.
07
API and Reseller Responsibility
API customers and resellers are responsible for
validating client links, quantities and service
requirements before transmitting an order.
Keep API keys private and secure.
Display accurate service information to
clients.
Do not promise a speed, refill period or
quality not shown in the service details.
Review API responses and order status before
creating a duplicate request.
Inform clients that Instagram services can
change or drop after delivery.
08
Platform Changes and Support
IGSMMPanel is an independent service platform
and is not affiliated with Instagram. Changes
to Instagram systems, limits or policies may
affect service availability, delivery and
retention.
For an order review, submit one support ticket
containing the order ID and a clear explanation.
Repeated tickets for the same issue do not speed
up processing.
Need Help Choosing a Service?
Review the service description first. For an
existing order, include the order ID in a
support ticket.