Service Policy

Clear Rules for Instagram Services

This policy explains how our services work, what users must check before ordering and how delivery, refill, partial orders and service changes are handled through our Instagram SMM Panel .

Last updated: 15 July 2026
Policy at a Glance

What Every Customer Should Know

Read Before Ordering Each service has its own limits, link format and refill terms.
Delivery Is Estimated Start time and speed may change according to demand and availability.
Avoid Overlapping Orders Wait for one order to finish before ordering the same service again.
Refill Is Service Specific Refill applies only when it is stated in the service description.
01 Use the Correct Link

Submit the exact public profile, post, reel or story link requested by the service.

02 Keep the Account Public

The target must remain visible until the order has finished.

03 Do Not Change the Target

Avoid changing usernames, deleting content or editing links during delivery.

04 Track the Order Status

Use the dashboard before submitting a support request.

01

Before Placing an Order

Service names may appear similar, but quality, speed, country targeting, refill coverage and minimum quantities can be different. Read the complete description before confirming payment.

  • Check the minimum and maximum quantity.
  • Confirm the required profile or content link.
  • Review the estimated start time and speed.
  • Check whether the service includes refill, cancellation or gradual delivery.
  • Confirm that the account and content are public and accessible.
No Instagram Password Required Standard orders require only a public username or link. Never provide an Instagram password or verification code.
02

Delivery and Order Status

Start times and delivery speeds are estimates, not exact deadlines. They may change because of demand, supplier capacity, Instagram updates or the condition of the target account.

Pending The order is waiting to enter the delivery queue.
Processing Delivery has started or the order has been sent for processing.
Completed The system has recorded the requested quantity as delivered.
Partial Part of the quantity was delivered and the unused amount was credited.
Cancelled The order stopped and its unused amount returned to panel balance.
Refill An eligible drop is being reviewed or replaced.
03

Service Quality and Results

We deliver the type and quantity described in the selected service. A followers or engagement service does not guarantee organic interaction, sales, reach, ranking or future account growth.

  • Audience activity can vary between service categories.
  • Profile photos, names and account activity are not guaranteed unless specifically stated.
  • Instagram may remove, review or change accounts and engagement independently.
  • Results depend partly on the target account, content, audience and Instagram systems.
Promotional Support Panel services should support a wider content strategy rather than replace useful content and genuine interaction.
04

Refill and Retention

Refill is available only when the service description includes a refill period. Services marked without refill do not receive replacement after delivery.

  • The refill request must be submitted within the stated coverage period.
  • The current count must normally remain above the original starting count.
  • The account and target content must remain public and unchanged.
  • No overlapping order should be active for the same target.
  • Refill replaces eligible drops only and does not provide permanent retention.
05

Incorrect and Overlapping Orders

Users are responsible for checking the service, link and quantity before submitting an order. Incorrect information can prevent delivery and may make cancellation or credit unavailable.

  • Do not submit private, deleted or restricted targets.
  • Do not change a username or remove content while delivery is active.
  • Do not place multiple orders for the same service and link at the same time.
  • Wait for the first order to finish before submitting another order for the same target.
Overlapping Orders Cannot Be Measured When several providers deliver to the same link, it may be impossible to identify which order produced each result.
06

Partial, Cancelled and Unavailable Services

If a service cannot complete the full quantity, the order may be marked Partial or Cancelled. The unused amount is normally returned to the user's IGSMMPanel balance.

  • The delivered portion remains chargeable.
  • Credit applies only to the undelivered portion.
  • Panel credit can be used for another available service.
  • Started orders cannot always be cancelled manually.
  • Service prices and availability may change without affecting completed orders.
07

API and Reseller Responsibility

API customers and resellers are responsible for validating client links, quantities and service requirements before transmitting an order.

  • Keep API keys private and secure.
  • Display accurate service information to clients.
  • Do not promise a speed, refill period or quality not shown in the service details.
  • Review API responses and order status before creating a duplicate request.
  • Inform clients that Instagram services can change or drop after delivery.
08

Platform Changes and Support

IGSMMPanel is an independent service platform and is not affiliated with Instagram. Changes to Instagram systems, limits or policies may affect service availability, delivery and retention.

For an order review, submit one support ticket containing the order ID and a clear explanation. Repeated tickets for the same issue do not speed up processing.

Need Help Choosing a Service? Review the service description first. For an existing order, include the order ID in a support ticket.
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